At Futurenexusgroup, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return, you may request a return in accordance with the terms below.

1. Return Period

You may request a return within 14 calendar days from the date you receive your order.

Return requests submitted after the 14-day period may not be accepted.

2. Eligible Returns

To be eligible for a return, the product should generally be:

  • Unused and in its original condition
  • In its original packaging, where applicable
  • Accompanied by relevant order information
  • Free from damage caused by misuse, improper handling, or normal wear and tear

Certain products may not be eligible for return where their condition, nature, or applicable requirements prevent resale.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 7 calendar days of delivery.

Please include your order details and, where appropriate, clear photographs showing the issue. This allows us to review the matter and determine the appropriate resolution.

4. Return Request Process

To request a return, contact us at:

Email: [email protected]

Please provide your name, order details, reason for the return, and any supporting photographs or information requested by our customer service team.

Once your request is reviewed, we will provide instructions regarding the next steps if the return is approved.

5. Return Shipping

For approved returns involving damaged, defective, or incorrect products, Futurenexusgroup will review the circumstances and provide appropriate instructions regarding return shipping.

For returns requested for other reasons, return shipping arrangements may be the customer’s responsibility.

6. Refund Processing

Once an approved returned item has been received and inspected, we will process the applicable refund within 7–10 business days.

The time required for the refund to appear may vary depending on the relevant financial institution or payment processing service.

7. Refund Eligibility

Refunds are generally issued only after the returned product has been reviewed and determined to meet the applicable return requirements.

If an item does not meet the return conditions, we may decline the refund request and notify you of the outcome.

8. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days of delivery. Where appropriate, we may offer an exchange or another suitable resolution depending on product availability and the circumstances of the request.

9. Contact Us

For questions about returns or refunds, please contact:

Futurenexusgroup
Email: [email protected]